| Northern Virginia Plumbing Services

N.V.P.S. Estimate Policy

Estimates are valid 30 days from the date estimate was received

Northern Virginia Plumbing Services is happy to offer our Customers a free written estimate when possible. The value of a comprehensive estimate when comparing contractors is priceless.

To qualify for a free estimate, customers must:

A) Be the property owner (NVPS needs to deal directly with the owner),

B) Reside within the Northern Virginia service area, AND

C) Plan to have all work performed during regular business hours.

The following conditions apply:

Free estimates apply to jobs with visible damage requiring no additional diagnostics.
Leak searches for the purpose of providing an estimate, including but not limited to crawl spaces, walls, ceilings, and cabinets will be charged a leak search fee.
A diagnostic fee will apply to estimates requiring additional tools or unspecified difficult access to locate repair options.
All estimates involving insurance, real estate, wills, and probate will be subject to an estimate fee.

N.V.P.S. Privacy Policy

Northern Virginia Plumbing Services is committed to safeguarding your personal information, in all aspects of the work we do for you. We keep all your information confidential and private. No information will ever be given to anyone, ie realtors, neighbors, etc.

We are a paperless company.
All quotes, invoices, and receipts are sent directly to the customer via email/texts.
We use a secure payment software system that does not store credit card information once a transaction is completed.
When you contact us regarding our services, we only collect pertinent information such as Name, Address, Email, and a contact Number.

Your email address/phone number is used to:

Schedule or notify you of an appointment.
Inform you of bids/estimates or invoices.
Send a receipt when work has been completed.

N.V.P.S. does not sell, trade, or rent your private information to marketing or research companies. We value and respect your privacy.

Our employees understand the importance of safeguarding your information and while in your home, any information about your residence, your property, or the work being done is kept purely confidential. We do not discuss your home or business, property, improvements, or work done in or around your property with anyone.

N.V.P.S. Discount Policy

Northern Virginia Plumbing Services knows your time and money are valuable. By providing our customers with fair and competitive prices every day, there is no need for special offers, seasonal specials, or sales promotions.

We do not charge:

A service call fee,
A travel fee,
An after-hours emergency fee,
Or a dispatch fee.

We recognize those that have carried an extra burden for society deserve a hand-up, not a hand-out so we offer the following (please mention your discount when contacting N.V.P.S.):

Active Duty/Retired Military/Veterans – 10% discount
Police, Firefighters, First Responders – 10% discount
Teachers – 10% discount
Single Parents – 5% discount
Senior Citizens – 5% discount

N.V.P.S. Warranty Policy

Northern Virginia Plumbing Services will guarantee the following, (with the exceptions listed below):

Our Installations of Fixtures, Faucets, Appliances, Backflow Preventers, Plumbing Apparatus, Filters, Softeners, Pressure Reducing Valves, All Pumps, and Garbage Disposals to be free from defects in material and workmanship for (2) two years from the date of work completed, unless otherwise noted on work Invoice.
Our Service and Repair work to be free from defects in material and workmanship for (1) one year from the date of completion, unless otherwise noted on work Invoice.
Our Drain Cleaning which includes Toilets, Small Drains, Main Drains, and Hydro Jetting to drain properly for 90 days after completion of work, unless otherwise noted on work Invoice.
Our Water and Sewer line Replacement for 10 years.
Our Water Heater Installations, in-conjunction with the manufacturer’s Warranty, to be free from defect for either 6 or 10 years, depending on the model. The Warranty includes Labor, all Material, and Leakage.

N.V.P.S. cannot offer any warranty for Material that is Owner Furnished. There is No implied Warranty or Warranty of Merchantability on any Material that is Owner Furnished. Acquisition of repair parts and labor costs after 30 days of work completion is the responsibility of the Customer providing Material.

Warranty Exceptions

Any tampering, alteration, or changes that are done to our work by someone other than a N.V.P.S. employee during the Warranty period.
If payment is overdue.
Damage caused through misuse, abuse, or neglect.
Warranties are subject to the availability of material and parts.
Warranty work does not extend the warranty period

N.V.P.S. Payment Policy

Northern Virginia Plumbing Services Payment Policy is as follows:

Payment is due upon completion of the service or installation.
We accept cash, checks, and major debt and credit cards or we can send a secure link to pay invoices online.
Any job over $500 or a job that requires special order materials requires a 30% deposit upfront.
Invoices unpaid after 30 days are subject to collections which include, but are not limited to, Property Lien, Theft of Services filed at the Local Police Department, Civil Court, and reporting to all national collection agencies.

As we find ourselves moving into a New Normal with many things changing, some things will stay the same. As we all become inoculated and have hope for a bright tomorrow, we have to temper our hope with safety. Our plumbers that have been inoculated will still wear gloves, masks, and booties.

We continue to keep a Corona Virus Safety Kit on EACH TRUCK with the following items:

* Face Masks
* Shoe Covers
* Plastic Gloves
* Rubber Gloves
* Sanitizing Spray
* Hand Sanitizer
* Disposable Wipes
* Thermometer
* Safety Glasses
* Plastic Covers

THANK YOU to all the Medical Personnel, Researchers, Scientists, and Government Employees that continue to work tirelessly on the quick creation and implementation of the Vaccine and throughout the pandemic.

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